If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both.
So, please read them if you like. Contact us if you have any questions about them.
The T&Cs go hand in hand with some other documents which contain other important information:
- our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges (“Delivery Policy”); and
- our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations (“Returns Policy”).
How our Contract works
When we sell a Product to you, just like all purchases, there’s a contract in place for that sale. This section of our T&Cs explains how that works.
Your order via the Site or email for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy and an estimated delivery date.
This order confirmation email is acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy.
You’ll know when we have dispatched a Product, because we will send you an email letting you know.
Prices and Payments
The price of any Products will be as quoted on our Site from time to time or by email, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.
If we have quoted you prices for products these price can change and we shall notify you in advance. Once prices are changed the previous quotes will no longer be valid.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch process so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site or quote, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product).
We accept payment via Paypal provided service with Bank Transfer and Debit/Credit Card payments.
By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.
Availability And Delivery Of Products
Delivery dates are estimated and are not guaranteed. Subject to stock availability, we aim to dispatch a Product ordered before 3.00pm on the same working day.
We will always try to fulfill orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product.
Our standard UK delivery service is free. If you select any other delivery method there will be a delivery charge.
There may also be some places we cannot deliver to. If we are unable to deliver to your location, you will receive full refund including any shipping charges.
Age restricted items
At Britishfoodmart, we take our responsibilities as a retailer very seriously. Our stores work in line with the government backed Challenge 25 Policy. To ensure we comply with laws regarding the sale of age-restricted items, if you look under the age of 25 when buying restricted items, our colleagues will request proof of age to show you are over 18. The same applies to all online orders regardless of whether age restricted items are involved because you need to be 18 or over to register for, and place, online orders.
Age restricted items
Age restricted products include; alcohol, cigarettes and cigarette paraphernalia, lottery tickets ( 16 years and above ), scratch cards (16 years and above ), solvents, knives, some DVDs, games and CDs, fireworks .
Problems With Your Order
It is important that each Product’s use and care instructions are followed properly.
It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care.
But we also understand that sometimes things don’t go according to plan. If there is a problem with your Product, just get in touch as described below and we’ll try and help you.
“I have received a faulty Product”
If you think the Product you received is faulty, please contact our customer service team. The team will tell you how to proceed. Please include as many details as possible about the fault.
“I have received an incorrect Product in my order”
If you have received an incorrect Product in your order, please contact our customer service team. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.
“A Product is missing from my order”
Sometimes we don’t send everything you’ve ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team , who will try to rectify the mistake as quickly as possible.
Refusal to Serve Customer Instore and for Delivery
Below are a few reasons why customer order cannot be fullfilled but not limited to:
a)the prevention of crime and disorder;
c)the prevention of public nuisance; and
d)the protection of children from harm.
Our Responsibility To You
We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose. If you notice a problem, feel free to let us know and we’ll see if we can try and fix it.
If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it.
If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant Product or the time you otherwise use the Site.
Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product.
These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence.
Because we sell Products for personal use only our responsibility to you shall not for any reason include any business losses such as lost data, lost profits, lost sales or business interruption.
Viruses, Hacking, Scraping
You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Third party services
We may from time to time make available through our Site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct.
We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Events outside our control
We will not be responsible for any failure to perform, or delay in performance of, any of our obligations towards you that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.
Our right to vary these T&Cs
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site.
Law and jurisdiction
These T&Cs are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
Next Order Coupons
These are really simple to use, just enter your coupon code at the checkout and whatever value of coupon it will be adjusted in your Total.
Your Legal Rights
We are under a legal duty to supply products that comply with the contract for the sale of products between you and us. We want you to be completely happy with your purchase so if your goods are faulty we will refund you or replace them for up to a 30 days from purchase in most cases, just contact our customer service team.
See below for a summary of your key legal rights in relation to the product. Nothing in our terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
- up to 30 days: if your item is faulty, then you can get a refund;
- up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
If you are not satisfied with your purchase you can return it in accordance with our returns policy. If you are not happy with the response you receive or anything else about your experience with BritishFoodMart you can contact our customer services team.
Once our customer services team have received your complaint we will acknowledge it by email within 24 working hours, so if we receive your complaint at 5pm on a Friday you will receive an acknowledgement by 5pm the following Monday.
If your issue is straightforward we will be in touch with a resolution within 72 working hours of sending the acknowledgment to you.
If you do not feel that your complaint has been fully resolved when you receive the final response from our customer services team please let our customer services team know and they will refer your complaint to our complaints team. Our complaints team will deal with your complaint in line with the timescales set out above.
If you are still unhappy with the resolution and you have purchased in store, you can contact a certified alternative dispute resolution provider to help negotiate a solution with us and we will co-operate fully with this process.
If you have purchased from us online and are still unhappy with the resolution, you can submit your dispute for alternative dispute resolution online here:
To register on the Site you must be over eighteen years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete. Please inform us of any changes to your information by updating your personal details to ensure that our records are correct.