Return Policy

Peace of mind when you change yours mind

We’d like you to be happy with everything you purchase from Britishfoodmart. Should you change your mind about your purchase, please return the product with your proof of purchase, within 14 days, and we’ll happily offer a replacement or refund.

Please be aware that some products have different return time limits and exceptions when you change your mind.

Grocery Return

It’s easy to return groceries. If you purchased the item in-store, please return it to the store with your receipt as proof of purchase. Online items can simply be handed back to your delivery driver at the time of delivery, or to one of our colleagues when using Click&Collect. The driver or colleague will arrange for a refund to your payment card. Alternatively, you can call us on 07305424873 about returning your online item, or return the product to a store with your delivery note, and we’ll happily offer a replacement or refund.

Our team of pickers do their best to choose only the freshest products with the longest expiry dates for you. If you’re not happy with the fresh food or flowers we’ve delivered, our Freshness Guarantee means you can hand it back to your driver and we’ll arrange a refund for you.

If you have changed your mind about a perishable food item, please return it within its use-by date. Please be aware that we cannot accept change of mind returns on certain products due to health and hygiene reasons.

You must have proof of purchase to return items purchased in store.

To return items purchased online via the post, please return using your delivery note.

Legal Rights

Under the Consumer Contracts Regulations 2013, you may cancel your order and obtain a full refund if you request a cancellation within 14 days of receipt of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).

Should you wish to cancel your order please contact our Customer Services Team.