Delivery / Click and Collect

Delivery

Delivery will be made to the address specified by you when you place your order.

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if the driver has your permission and only if the driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

For deliveries to customers at a business address, we can deliver to the ground floor communal entrance of your business, but unfortunately, we are not able to come to your desk. If your business has a shared ground floor reception, this is where we will deliver your shopping.

Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please enter your postcode on the cart or checkout page.

Delivery times will be agreed with you at the time of placing your order.

All age restricted goods will only be handed over to an adult aged 18 years or over.

Britishfoodmart follows a “Think 25” policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery .

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Delivery and Click&Collect order items will not be packed in carrier bags.

Small, loose fruit and vegetables, such as loose apples, will be put into a small clear bag and then placed directly into the tray, not a paper bag. Larger produce, like melons, will be placed directly into the tray without any bag.

Click & Collect

If you choose to collect your order from a store, the time slot and store for collection will be agreed with you when you place your order. In select stores, same day Click&Collect is available, charges may apply.

Please note that you will be unable to collect your order earlier than the agreed time slot. Should you arrive late, you may still be able to collect your order – please speak with the member of our staff at the dedicated collection point who will be able to assist you.

Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.)